Nathan Andersen

B2B buying is digital, but post-purchase often lags behind—leaving customers frustrated with slow updates and rigid processes. Pairing OMS, Agentforce, and Experience Cloud closes that gap, giving customers real-time visibility and self-service options while reducing manual work for service teams. The result: faster resolutions, greater transparency, and a post-purchase experience that builds trust.

Managing orders across channels feels like piecing together a puzzle with missing parts. Disjointed systems and manual processes create delays. Saltbox’s Spark solves this by centralizing order data, automating ingestion, and enabling real-time visibility.

A common pain point we hear from customers is maintaining clear communication and efficient processes around orders—especially before fulfillment begins. Customers expect transparency, and they want to be able to initiate returns, adjust orders, and receive updates throughout the process.