A Unified Experience Starts with a Unified Customer
Your customers don’t see channels. They see one company.
Saltbox Mgmt helps you bring Customer 360 to life by aligning your Salesforce clouds around a single, actionable view of the customer.
One customer.
One experience.
Every great customer experience is built on a foundation of shared context. Customer 360 makes that possible by connecting your sales, service, commerce, and marketing data around a common view — so every team knows exactly who they’re helping and why.
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But it’s not just about syncing systems. It’s about giving customers a consistent, intelligent, and frictionless experience at every step.
Saltbox Mgmt helps strategize and build your Salesforce platform to do just that.
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Your customers want ease. Customer 360 is how you deliver it.
Customers notice when it all works together.
They can pick up where they left off.
Whether they’re returning to your site, calling support, or meeting with a rep —everything’s connected.
They feel known.
Purchase history, preferences, and priorities inform every message, promotion, and service interaction.
They get things done faster.
Self-service flows, guided actions, and AI agents that work —because they’re pulling from unified data.
They build trust.
When your systems work together, your business feels smarter, more reliable, and more invested in their success.
From siloed systems to seamless journeys
Personalized experience enablement across all
clouds
Integration
with ERP, WMS, & external data sources
Journey mapping & flow design
Data Cloud configuration & harmonization
Identity resolution across touch points & systems
Salesforce
platform architecture
A better experience on every side of the screen
Saltbox Mgmt unified CRM, Service, and Analytics Clouds with ERP and telephony data, giving sales and service teams a shared, real-time view. Sales reps reclaimed a day a week.
Our team helped Harbor Global consolidate multiple CRM systems into a single Salesforce instance, improving visibility, reducing costs, and enabling long-term success through strategic guidance, hands-on support, and best practices.
We integrated Sales, Service, and Commerce Clouds for MGK, enhancing customer visibility, enabling self-service buying, and connecting OMS with ERP—laying a digital foundation for scalable, frictionless growth.
Customer 360 is the foundation
of a unified experience
You can implement Salesforce clouds individually — but the experience isn’t unified until your data is. Saltbox ensures Customer 360 is more than a concept — it’s an operational reality that connects Commerce Cloud, Order Management, Data Cloud, and Agentforce into one cohesive system.
