Saltbox Mgmt has earned Salesforce’s highest partner distinction — Navigator Expert — across six categories and in Manufacturing industry expertise. This recognition highlights Saltbox Mgmt’s proven delivery, technical depth, and measurable customer outcomes across the Salesforce Customer 360 platform. Customers gain a partner who can simplify integration, speed time to value, and deliver modern B2B buyer experiences that scale.

B2B buying is digital, but post-purchase often lags behind—leaving customers frustrated with slow updates and rigid processes. Pairing OMS, Agentforce, and Experience Cloud closes that gap, giving customers real-time visibility and self-service options while reducing manual work for service teams. The result: faster resolutions, greater transparency, and a post-purchase experience that builds trust.

On The Manufacturers’ Network, Saltbox Mgmt CEO David Blue shares how the pandemic accelerated change, why today’s buyers expect more, and how manufacturers can blend people, process, and technology to win—starting small and scaling smart.

Rafa’s journey to the Salesforce MVP Hall of Fame is more than a personal achievement. It’s the story of a community-driven effort to uplift others, share knowledge, and create meaningful career paths in tech. From mentoring students in Mexico to bringing that same spirit to Saltbox Mgmt, Rafa’s impact is both global and local—and a reflection of what the MVP program is truly about.

Manufacturers are no longer finding their biggest efficiency gains on the factory floor. In this blog, David Blue explores how front- and back-office automation is driving real ROI — from streamlining order entry to improving technician self-service. With examples from Shorr Packaging and Daikin Applied, see how manufacturers are using practical, rule-based automation (not just AI) to scale smarter and serve customers faster.

Manufacturers are rethinking their sales channels in the face of rising costs and market volatility. In this blog, David Blue explores how digital commerce is shifting from a convenience to a strategic hedge. Learn why platforms like Salesforce Commerce Cloud and OMS are giving manufacturers the control and agility they need, and how Daikin Applied put this strategy into action with Saltbox Mgmt.

Told for years their business was “too complex for digital,” MGK proved otherwise—launching a self-service B2B portal integrated with Salesforce and OMS. With Saltbox Mgmt’s guidance, they transformed manual processes into a scalable, customer-first experience.

While Agentic Commerce stole the spotlight at Salesforce Connections, most B2B brands are still laying the groundwork. This post explores why Unified Commerce remains the top priority for B2B—turning offline behaviors into digital ones—and how Saltbox Mgmt is helping customers modernize with practical, scalable solutions.

The Salesforce Summer ’25 release is packed with updates that blend long-awaited fixes with new opportunities for smarter automation, better compliance, and smoother buyer experiences. The Saltbox Mgmt team breaks down the features we’re most excited about—and why they matter for scaling real-world commerce and operations.