Saltbox Mgmt announced Saltbox.One (S1), a foundational AI platform that redefines how Salesforce services are delivered. Built on years of real-world delivery experience, S1 helps drive more consistent execution, greater transparency, and better outcomes for customers.

Shepard doesn’t run a typical storefront. With hundreds of unique events each year, they needed a commerce experience that could flex without breaking. This case study explores how Shepard moved from heavy customization to a scalable Salesforce foundation that empowers their team, improves accuracy, and speeds up how events go live.

As 2025 comes to a close, Saltbox Mgmt reflects on a year shaped by complex customer work, careful decision-making, and steady partnership. This recap looks at the work behind the growth, from stabilizing systems and simplifying architectures to helping teams move forward with clarity in an uncertain environment.

Commerce by Contract reflects what collaboration in the Salesforce ecosystem should look like. By pairing real customer scenarios with Salesforce’s product vision, partners helped shape a model where contract context becomes native to the commerce experience. The result is more intelligent, aligned, and flexible B2B buying — built through true co-design.

B2B commerce has always been complex, but the real challenge has been fragmented systems. With ARM and Agentforce Commerce now sharing the same pricing, configuration, and contracting logic, companies can finally run every buying experience on one commercial engine. The result is simpler architecture, consistent experiences, and solutions that scale without workarounds.

Commerce with a capital C is more than a storefront. It is the full commercial journey that shapes how B2B companies buy, sell, deliver, and grow. As Salesforce connects ARM and Agentforce Commerce, the systems behind buying and quoting begin to share logic and data, reducing friction and creating consistency for buyers. Commerce is the engine of the business, and Saltbox Mgmt helps companies run it with clarity.

Saltbox Mgmt announces new capabilities supporting Salesforce’s interoperability between Agentforce Revenue Management and Agentforce Commerce, including the launch of Commerce by Contract. This offering brings contract-driven purchasing into the commerce experience to help B2B companies create more accurate, efficient, and connected buying journeys.

Salesforce has renamed two widely used products, Revenue Cloud and Commerce Cloud, as part of its broader Agentforce strategy. While the names are changing, the functionality and roadmaps remain the same. This post offers a clear translation between old and new terminology, helping teams stay aligned as they navigate evolving Salesforce branding.

AI can transform how enterprises operate, but only if the foundation beneath it is sound. Years of shortcuts and technical debt have left many organizations unprepared for true AI acceleration. Before adding more horsepower, it is critical to strengthen the underlying systems that keep the business running.

Saltbox Mgmt announced new innovations that strengthen its mission to help B2B companies deliver unified buying experiences on Salesforce. Building on more than 60 percent year-over-year growth, the company will introduce new capabilities across Revenue Cloud Advanced, Partner Cloud, interactive manufacturing demos, and internal AI tooling to support more connected and intelligent buyer journeys.

Saltbox Mgmt has earned Salesforce’s highest partner distinction — Navigator Expert — across six categories and in Manufacturing industry expertise. This recognition highlights Saltbox Mgmt’s proven delivery, technical depth, and measurable customer outcomes across the Salesforce Customer 360 platform. Customers gain a partner who can simplify integration, speed time to value, and deliver modern B2B buyer experiences that scale.

B2B buying is digital, but post-purchase often lags behind—leaving customers frustrated with slow updates and rigid processes. Pairing OMS, Agentforce, and Experience Cloud closes that gap, giving customers real-time visibility and self-service options while reducing manual work for service teams. The result: faster resolutions, greater transparency, and a post-purchase experience that builds trust.

On The Manufacturers’ Network, Saltbox Mgmt CEO David Blue shares how the pandemic accelerated change, why today’s buyers expect more, and how manufacturers can blend people, process, and technology to win—starting small and scaling smart.

Rafa’s journey to the Salesforce MVP Hall of Fame is more than a personal achievement. It’s the story of a community-driven effort to uplift others, share knowledge, and create meaningful career paths in tech. From mentoring students in Mexico to bringing that same spirit to Saltbox Mgmt, Rafa’s impact is both global and local—and a reflection of what the MVP program is truly about.

Manufacturers are no longer finding their biggest efficiency gains on the factory floor. Manufacturers are finding their biggest automation wins beyond the factory floor. By streamlining front- and back-office processes like order entry, self-service commerce, and fulfillment routing, companies are reducing errors, speeding operations, and scaling with ease. With Salesforce and a phased, rule-based approach, manufacturers can unlock fast ROI without overcomplicating their aut

Manufacturers are rethinking their sales channels in the face of rising costs and market volatility. In this blog, David Blue explores how digital commerce is shifting from a convenience to a strategic hedge. Learn why platforms like Salesforce Commerce Cloud and OMS are giving manufacturers the control and agility they need, and how Daikin Applied put this strategy into action with Saltbox Mgmt.

Told for years their business was “too complex for digital,” MGK proved otherwise—launching a self-service B2B portal integrated with Salesforce and OMS. With Saltbox Mgmt’s guidance, they transformed manual processes into a scalable, customer-first experience.

While Agentic Commerce stole the spotlight at Salesforce Connections, most B2B brands are still laying the groundwork. This post explores why Unified Commerce remains the top priority for B2B—turning offline behaviors into digital ones—and how Saltbox Mgmt is helping customers modernize with practical, scalable solutions.

The Salesforce Summer ’25 release is packed with updates that blend long-awaited fixes with new opportunities for smarter automation, better compliance, and smoother buyer experiences. The Saltbox Mgmt team breaks down the features we’re most excited about—and why they matter for scaling real-world commerce and operations.

Salesforce’s acquisition of Informatica expands its data and AI ambitions—but not without tradeoffs. Jay Hillery unpacks the strategic upside and the risks of folding a platform-agnostic leader into the Salesforce ecosystem.