Make Every Order an Experience Worth Repeating
Your customers want visibility, flexibility, and confidence after the buy button. Salesforce Order Management helps you deliver all three.
Modern buyers expect B2C-like clarity and control, but most B2B fulfillment stacks weren’t built for it. Saltbox Mgmt helps you connect systems, automate workflows, and turn backend complexity into a seamless post-purchase experience.
Bonus:
When connected across Commerce Cloud, Agentforce, Data Cloud, and the full Salesforce Customer 360 platform, Commerce Cloud becomes more than just a buying surface — it’s the foundation of a seamless, end-to-end customer experience.
What your customers get:
Real-time status updates across every order
Easier changes, cancellations, and returns
Peace of mind — no need to call to check on anything
Service without surprises
They know exactly where their order stands.
Delivery status, expected ship date, and partial fulfillment visibility—all accessible in real time.
They don’t need to make a call.
Address changes, cancellations, returns? All available as guided self-service flows.
They’re never left wondering.
Automated updates keep them informed—across chat, email, or portal—without chasing.
They feel supported without friction.
If something goes wrong, help is already in motion—thanks to integrated service workflows and proactive alerts.
We make Salesforce Order Management
work like a full-service command center
Unified visibility across Commerce Cloud, ERP, WMS, and Service Cloud
Automated orchestration for order splits, backorders, and substitutions
Pre-built flows for RMA, cancellations,
and delivery exceptions
AI-powered servicing with Agentforce actions and alerts
Deep experience integrating with OMS/WMS ecosystems across Manufacturing, CPG, and MedTech
When the experience works,
everything else runs smoother
Automated complex post-purchase workflows—like refunds, class transfers, and payments—cutting errors to under 0.1% and freeing teams to focus on learner experience, not manual fixes.
Replaced manual ERP handoffs with a connected OMS, saving sales reps two hours per day and giving customers real-time visibility into every order, at every stage.
Transformed a tribal-knowledge ordering process into a modern digital flow with OMS—proving even the most complex, exception-heavy businesses can scale through smart automation.
