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Managed Services Isn’t Just Support, It’s What Comes Next

  • Writer: Tony LaRusso
    Tony LaRusso
  • Mar 21
  • 2 min read

For over 15 years, I’ve worked alongside companies navigating the challenges of post-Go-Live life on the Salesforce platform. What I’ve seen—again and again—is that going live isn’t the finish line. It’s the starting point.

Once a solution is live, things get real:

  • There are fast follows along with a hefty backlog

  • Ongoing business needs shift

  • Customers expect more… faster time to market and needle-moving results

  • Salesforce releases keep rolling in and clients are left wondering how to take advantage of what is next


The pace doesn’t slow down. If anything, it speeds up. But many teams don’t have the time, budget, or structure to keep evolving. That’s where Saltbox Managed Services comes in—and why we are expanding this post go-live formalized offering.



Why It Matters Now


Over the years, I’ve had the chance to build and grow world-class Managed Services organizations from scratch—from ‘Employee #1’ to subsequently supporting hundreds of Salesforce customers along the way. And what’s become clear is this:

  • Managed Services isn’t just about fixing what’s broken, it’s about Innovation within daily Operations

  • It’s about staying current, staying nimble and flexible to client needs, and staying focused on what’s next

  • It’s about having a team who can plug in quickly, adapt to what’s changing, and move things forward, while bringing the right skillsets to the table over and over

  • Credibility is gained through execution …. planning the work and then working the plan with full transparency all along the way

  • It’s about a client-centric focus, while delivering “White Glove Service”, utilizing a One Team mantra 


We designed Saltbox Managed Services to be a trusted, full-service post-Go Live partner and a full extension of our clients’ teams. Not just reactive support—but an ongoing proactive partnership.


What Makes Saltbox Managed Services Different


There are three things we always bring to the table:‍We embed, not observeWe are ‘one team’ —joining your standups, sharing your goals, and doing the work side-by-side in lockstep.


We support and evolveYes, we handle the day-to-day. But we’re also helping you improve performance, roll out new features, and make smart decisions about where to go next.


We know this platform inside and out‍From B2B Commerce and OMS to Agentforce and Core, we bring real experience from years inside the Salesforce ecosystem.


How We Support Growth


If you’re wondering what that actually looks like in practice, it’s simple:

  • Protect – Daily operation of the platform to keep things stable and secure

  • Optimize – Improve performance, streamline operations, and introduce automation

  • Evolve – Support your roadmap through innovation and deliver on what’s next—whether that’s a new capability or AI integration


And if a client needs to move away from an existing partner, we know how to take over a site smoothly and quickly, with minimal disruption via a proven Site Transition process.


Where This Is Going


Salesforce is evolving fast—especially with the rise of automation and AI. But the fundamentals still matter: teams need consistent, reliable, and experienced support. That’s what we provide.


Saltbox Managed Services is built for companies who want to keep moving forward. If that’s where you are—or where you’re trying to get to—we’d love to talk.

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