B2B buying is digital, but post-purchase often lags behind—leaving customers frustrated with slow updates and rigid processes. Pairing OMS, Agentforce, and Experience Cloud closes that gap, giving customers real-time visibility and self-service options while reducing manual work for service teams. The result: faster resolutions, greater transparency, and a post-purchase experience that builds trust.

On The Manufacturers’ Network, Saltbox Mgmt CEO David Blue shares how the pandemic accelerated change, why today’s buyers expect more, and how manufacturers can blend people, process, and technology to win—starting small and scaling smart.

Manufacturers are no longer finding their biggest efficiency gains on the factory floor. Manufacturers are finding their biggest automation wins beyond the factory floor. By streamlining front- and back-office processes like order entry, self-service commerce, and fulfillment routing, companies are reducing errors, speeding operations, and scaling with ease. With Salesforce and a phased, rule-based approach, manufacturers can unlock fast ROI without overcomplicating their aut

Manufacturers are rethinking their sales channels in the face of rising costs and market volatility. In this blog, David Blue explores how digital commerce is shifting from a convenience to a strategic hedge. Learn why platforms like Salesforce Commerce Cloud and OMS are giving manufacturers the control and agility they need, and how Daikin Applied put this strategy into action with Saltbox Mgmt.

Told for years their business was “too complex for digital,” MGK proved otherwise—launching a self-service B2B portal integrated with Salesforce and OMS. With Saltbox Mgmt’s guidance, they transformed manual processes into a scalable, customer-first experience.

While Agentic Commerce stole the spotlight at Salesforce Connections, most B2B brands are still laying the groundwork. This post explores why Unified Commerce remains the top priority for B2B—turning offline behaviors into digital ones—and how Saltbox Mgmt is helping customers modernize with practical, scalable solutions.

The Salesforce Summer ’25 release is packed with updates that blend long-awaited fixes with new opportunities for smarter automation, better compliance, and smoother buyer experiences. The Saltbox Mgmt team breaks down the features we’re most excited about—and why they matter for scaling real-world commerce and operations.

Salesforce’s acquisition of Informatica expands its data and AI ambitions—but not without tradeoffs. Jay Hillery unpacks the strategic upside and the risks of folding a platform-agnostic leader into the Salesforce ecosystem.

D2C brands thrive on constant customer interaction and brand marketing to drive acquisition. They’ve funneled substantial resources into perfecting the digital commerce experience. Although many early challenges have been resolved, several distinct obstacles remain.